F.A.Q.
Frequently Asked Questions

How do I find out the current Recommended Retail Price (RRP) of Fender Custom Shop products in Australia?

For all current pricing information please contact your local authorised Fender Custom Shop dealer.

Fender Australia currently distributes Recommended Retail Price (RRP) information to all of its authorised Fender Custom Shop dealers.

These prices are recommended prices only and there is no obligation for our authorised Fender Custom Shop dealers to comply with these recommendations.

Prices and specifications are subject to change without notice.

How do I find out the value of my Guitar?

Identification of guitars and amps over the phone and via the Internet is difficult.

Fender Australia recommends that you take your guitar into an authorised Fender Custom Shop dealer for a visual identification and valuation.

If you require a written valuation for insurance purposes, you should expect to pay a fee.

Where can I buy Fender Custom Shop's products in Australia?

Fender Custom Shop musical equipment, parts and accessories are available exclusively through a network of authorised Fender Custom Shop dealers. As a wholesaler, Fender Australia does not sell directly to consumers.

To find an authorised Fender Custom Shop dealer near you, follow the link in the menu to the left, or the Find a Fender Custom Shop Dealer link on the bottom of every pages within this site.

Where can I get my guitar, bass or amp serviced?

Fender Custom Shop product service is available through our national network of Authorised Fender Service Centres.

Why should I buy local?

Fender Australia offers limited product warranties of varying length for goods purchased from Australian authorised Fender Custom Shop dealers. The conditions of the limited warranty are set out on the warranty cards provided with the product at the time of sale.

Your local Australian authorised Fender Custom Shop dealer is the best person to help you with your entire guitar, bass and pro sound needs.

Your advantages in dealing with a local authorised Fender Custom Shop dealer are many, and include:

• Cover by Fender Australia's Australia-wide limited warranty.
• Convenience of local service.
• Excellent advice from a professional.

A note of caution:

Many overseas internet sites that you may be looking at may not quote you the price inclusive of their local taxes, freight to Australia, Australian duty (which is applicable to guitars and amps) customs clearance charges, port charges and surcharges and other government charges which may also include a quarantine inspection charge, and GST. The price quoted also may not be in Australia dollars. The price does not include warranty outside the country of sale.

Returning damaged, or incorrectly shipped items, or an unsatisfactory guitar (or product in general) to countries outside Australia may be problematic and expensive to resolve.

Purchasing goods from overseas means that you are outside the jurisdiction of Australian Consumer protection laws and assistance.

Product purchased from overseas may not comply with our Australian standards, nor is it covered by Fender Australia's Australia-wide limited warranty.

In some cases product purchased from overseas may not work in Australia and may pose an electrical risk.

For further consumer information on Internet purchasing and trading please consult the Australian Consumer Affairs Internet site on this subject and use the ACCC online shopping checklist before committing to any on-line purchase.

ACCC Internet trading consumer information

Always check with you local authorised Fender Custom Shop dealer for current pricing information prior to making a purchase over the Internet.

Remember: if in doubt buy locally from an Australian authorised Fender Custom Shop dealer.